Influence of Information Source Credibility and Quality on People's Attitude towards using it and electronic shopping behavior of information products

Mohammad Reza Farhadpoor, Leila Barootkoob Dezfuli

Resumen


Objectives: This study aimed to investigate the impact of resource credibility and quality on people's attitude towards it and the electronic shopping behavior of information products. Design / Methodology / Approach: Descriptive-analytic method with a causal-correlation approach used. Study sample was 364 students of Jundishapur University of Medical Sciences. The data were collected using a researcher-made questionnaire. Results / Discussion: The results of the hypothesis test showed that the reliability (r = 0.404), being specialized (r = 0.365) and attractiveness (r = 0.239) affect the attitude of people towards using the source. Therefore, people's attitude towards using the source has a strong significant effect on electronic shopping behavior (r = 0.776). Conclusion: The effect of the mediating role of people's attitude toward using information sources on the relationship between source credibility and the behavior of shopping electronic information products was confirmed. Originality / Value: Because decision-making is a smart behavior and requires information support, The source of information used to support the decision must have the necessary quality and credibility. Based on the results of this study, the quality and credibility of the information source affect the attitude of users and their use of information resources.

 


Palabras clave


Information source credibility; User's attitude; Use of information source; Electronic shopping behavior; Information products.

Texto completo:

PDF (English)

Referencias


Al-Nasser, M., Yusoff, R. Z., Islam, R., & Al-Nasser, A. (2014). Effect of consumers’ trust and attitude toward online shopping. American Journal of Economics and Business Administration, Vol. 6(2), 58. doi: 10.3844/ajebasp.2014.58.71

Atika, A., Kusumawati, A., & Iqbal, M. (2017). The effect of electronic word of mouth, message source credibility, information quality on brand image and purchase intention. EKUITAS (Jurnal Ekonomi dan Keuangan), Vol. 20(1), 94-108.

http://digilib.mercubuana.ac.id/manager/t!@file_artikel_abstrak/Isi_Artikel_314666153234.pdf.

Baron, R. A., & Byrne, D. (2003). Social Psychology, 10th edition, New York: Pearson Education, Inc.

Bjornstad, O. B. and Kalseth, K. (1996). Executive information systems (EIS) and information quality: Newroles and challenges for information professionals in thebusiness environment, FID Occasional Paper, Vol. 12: 77-82.

Cetina, I., Munthiu, M-C. & Radulescu, V. (2012).Psychological and social factors that influence online consumer behavior. Procedia Social and Behavioral Science, Vol. 62: 184-188. doi: 10.1016/j.sbspro.2012.09.029.

Chang, C. C., & Chin, Y. C. (2010). The impact of recommendation sources on online purchase intentions: The moderating effects of gender and perceived risk. World Academy of Science, Engineering and Technology, Vol. 66, 111-114. https://tmu.pure.elsevier.com/zh/publications/the-impact-of-recommendation-sources-on-online-purchase-intention.

Cheung, C. M., Lee, M. K., & Rabjohn, N. (2008). The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research, Vol. 18(3), 229-247. https://www.scopus.com/record/display.uri?eid=2-s2.045749127825&origin=recordpage

Coursaris, C. K., & Van Osch, W. (2016). Exploring the effects of source credibility on information adoption on YouTube. In International Conference on HCI in Business, Government, and Organizations (pp. 16-25). Springer, Cham. https://link.springer.com/chapter/10.1007/978-3-319-39396-4_2

Dekker, H., Dijkgraaf, B., & Meijerink, F. (2007). Behaviour and attitude: Effect of attitude on behavioraldesire with respect to foreign countries and peoples and Germany and Germans in particular. Culture and Conflict. Amsterdam: Aksant Academic Publishers, 197-215. https://www.researchgate.net/publication/234038420_Behaviour_and_attitude_effect_of_attitude_on_behavioural_desire_with_respect_to_foreign_countries_and_peoples_and_Germany_and_Germans_in_particular.

Eagly, A. H., & Chaiken, S. (2007). The advantages of an inclusive definition of attitude. Social cognition, Vol. 25(5), 582-602 .https://doi.org/10.1521/soco.2007.25.5.582

Eppler, M. J. (2006). Managing information quality: Increasing the value of information in knowledge-intensive products and processes. Springer Science & Business Media. Retrieved from: https://www.springer.com/gp/book/9783540314080

Fabrigar, L. R., Petty, R. E., Smith, S. M., & Crites Jr, S. L. (2006). Understanding knowledge effects on attitude-behavior consistency: The role of relevance, complexity, and amount of knowledge. Journal of Personality and Social Psychology, Vol. 90(4), 556. https://www.ncbi.nlm.nih.gov/pubmed/16649855.

Faezi, M. & Norouzi, H. (2015). Factors affecting customers' desire to purchase virtual stores (Case Study: Al Digital Store). Rahbordhaye Bazargani, Vol. 22 (5): 1-14, (In Persian).

Fanoberova, A., & Kuczkowska, H. (2016). Effects of source credibility and information quality on attitudes and purchase intentions of apparel products: A quantitative study of online shopping among consumers in Sweden. MA Thesis. Umea School of Business and Economics.https://umu.diva-portal.org/smash/get/diva2:946730/FULLTEXT01.pdf.

Fortes, N. & Rita, P. (2016).Privacy concerns and online purchase behaviour: Towards an integrated model. European Research on Management and Business Economics, Vol. 22: 167-176. http://dx.doi.org/10.1016/j.iedeen.2016.04.002

George, J. F. (2004). The theory of planned behavior and internet purchasing. Internet Research, Vol. 14(3), 198-212. doi/full/10.1108/10662240410542634

Hamidnia, A. & Shokrkzizadeh, A. R. (2016). Consumer behavior, brand equity and social media-based marketing in the luxury goods market.2nd National Economics, Management and Accounting Conference. Chamran University, Ahvaz, Iran, (In Persian)

Hui, T. X. (2017). The effect of source credibility on consumers' purchase intention in Malaysia online community. Journal of Arts & Social Sciences, Vol. 1(1): 12- 20. Retrieved from: http://ruijass.com/wp-content/uploads/2017/07/2-001TXH-Final.pdf.

Karimian, M. A & Horri, A. (2019). An investigation into the users' role in the credibility assessment ofweb-based information resources from region one of Islamic Azad university (IAU) faculty members' view point.Library and Information Science Research, Vol.8 (1): 101-118. https://infosci.um.ac.ir/index.php/riis/issue/view/1616

Keshavarzi, H. (2014). How credible is information on the web: Reflections on misinformation and disinformation. Infopreneurship Journal, Vol. 1(2): 1-17: https://ieprints.rclis.org/23451

Keshavarz, H., Shabani, A. & Wasefi, M. R. (2015). Validation of health information available on the Web, by students and faculty members of medical, nursing and midwifery fields. Journal of Academic Librarianship and Information Research, Vol. 4 (48): 477-499, (In Persian) Retrieved from: https://jlib.ut.ac.ir/article_53759.html.

Kim, S., & Choi, S. M. (2012). Credibility cues in online shopping: An examination of corporate credibility, retailer reputation, and product review credibility. International Journal of Internet Marketing and Advertising, Vol. 7(3), 217-236. https://www.inderscienceonline.com/doi/full/10.1504/IJIMA.2012.047425

Kim, B., & Han, I. (2011). The role of utilitarian and hedonic values and their antecedents in a mobile data service environment. Expert Systems with Applications, Vol. 38(3), 2311-2318. Retrieved from: https://doi.org/10.1016/j.eswa.2010.08.019.

Kisubika, P. (2011). Assessing and enhancing the information quality maturity level in an organization: the case of Shell Global Functions IT (Master's thesis, University of Twente) https://essay.utwente.nl/61746/1/MSc_P_Kisubika.pdf

Kooli, K., Ben Mansour, K., & Utama, R. (2014). Determinants of online trust and their impact on online purchase intention. International Journal of Technology Marketing, Vol. 9(3), 305-319. https://www.inderscience.com/info/inarticle.php?artid=63858

Kriscautzky, M., & Ferreiro, E. (2014). La confiabilidad de la información en Internet: criterios declarados y utilizados por jóvenes estudiantes mexicanos. Educação e Pesquisa, Vol. 40(4), 913-934 http://dx.doi.org/10.1590/s1517-97022014121511

Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: A methodology for information quality assessment. Information & management, Vol. 40(2), 133-146. https://www.sciencedirect.com/science/article/pii/S0378720602000435

Li, R., & Suh, A. (2015). Factors influencing information credibility on social media platforms: Evidence from Facebook pages. Procedia computer science, Vol. 72, 314-328. https://www.sciencedirect.com/science/article/pii/S1877050915036078

Liao, S. H., & Wu, C. C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert systems with Applications, 37(2), 1096-1103. Retrieved from: https://www.sciencedirect.com/science/article/pii/S0957417409005946

Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: The mediating role of purchase intention. Procedia Economics and Finance, Vol. 35, 401-410. Retrieved from: https://doi.org/10.1016/S2212-5671(16)00050-2.

Metzger, M. J., & Flanagin, A. J. (2013). Credibility and trust of information in online environments: The use of cognitive heuristics. Journal of Pragmatics, Vol. 59, 210-220. https://www.sciencedirect.com/science/article/pii/S0378216613001768

Metzger, M. J., Flanagin, A. J., Eyal, K., Lemus, D. R., & McCann, R. M. (2003). Credibility for the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment. Annals of the International Communication Association, Vol. 27(1), 293-335.doi/abs/10.1080/23808985.2003.11679029

Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of advertising, Vol. 19(3), 39-52. https://www.jstor.org/stable/4188769m

Perloff, R.M., (2003). The Dynamics of Persuasion: Communication and Attitudes in the 21st Century, Lawrence Erlbaum Associates.

Petty, R. E., & Cacioppo, J. T. (1986). The Elaboration Likelihood Model of persuasion, New york: Berkowitz.

Ramezanian, J. (2001). Relationship between Internet Marketing with Customers Shopping Behavior (Case Study: Allameh Tabataba'i University Graduate Students). Nabiullah Dehghan, Supervisor, Allameh Tabatabaei University: Faculty of Management and Accounting, (In Persian).

Rieh, S. Y., & Danielson, D. R. (2007). Credibility: A multidisciplinary framework. Annual Review of Information Science and Technology, Vol. 41(1), 307-364.Retrieved from: http://rieh.people.si.umich.edu/~rieh/papers/rieh_ARIST2007.pdf.

Robins, D., Holmes, J., & Stansbury, M. (2010). Consumer health information on the Web: The relationship of visual design and perceptions of credibility. Journal of the American Society for Information Science and Technology, Vol. 61(1), 13-29. https://dl.acm.org/citation.cfm?id=1672975

Seddig, D., & Davidov, E. (2018). Values, attitudes toward interpersonal violence, and interpersonal violent behavior. Frontiers in Psychology, Vol. 9, 604. doi: 10.3389/fpsyg.2018.00604.

Shahibi, M. D. M. S., Mazlan, M. A., Noor, H. M., & Hanafiah, M. S. M. (2013). Perception towards the credibility of information in internet among young Malay generation.International Journal of Education and Research, 1(7): 1-8. https://www.ijern.com/journal/July-2013/44.pdf.

Sin, S. S., Nor, Kh. Md. & Al-Agaga, A. M. (2012).Factors affecting Malaysian young consumers' online purchase intention in social media websites. Procedia- Social and Behavioral Sciences, Vol. 40: 326-333. doi: 10.1016/j.sbspro.2012.03.195. https://www.sciencedirect.cyom/science/article/pii/S1877042812006623.

Sinitsyna, A. (2014). Impact of information culture and information behaviour on information quality. Journal of Statistics and Management Systems, Vol. 14(2), 375–392. Retrieved from http://researcharchive.vuw.ac.nz/handle/10063/372

Thamizhvanan, A. & Xavier, M.J. (2013). Determinants of customers' online purchase intention: An empirical study in India.Journal of Indian Business Research, Vol. 5(1):17-32. https://doi.org/10.1108/17554191311303367

Vance, A., Elie-Dit-Cosaque, C., & Straub, D. W. (2008). Examining trust in information technology artifacts: The effects of system quality and culture. Journal of management information systems, Vol. 24(4), 73-100.doi/abs/10.2753/MIS0742-1222240403.




Licencia de Creative Commons
Este obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional.

 Revista indizada en: Scopus, Web of Science (Emerging Sources Citation Index), DIALNET, EBSCO (Academic Search Complete, 
Academic Search Premier, Academic Search Ultimate, Fuente Académica Plus), PROQUEST (Library and Information Science
Abstracts, Library Science), REDIB, CLASE, BIBLAT, INFOBILA, Ulrichs Web, Latindex, DOAJ, Index Copernicus, JournalsTOC,
ERIH Plus, E-LIS, MIAR, e-Libros, BASE,
Google Scholar, y otros.


                           Redes Sociales
 
              
  
Indicadores de impacto según Google Scholar:
Índice h: 8; Índice i10: 3
Revista certificada por el CITMA

 

           Revista. Bibliotecas. Anales de investigación by Biblioteca Nacional de Cuba José Martí is licensed under aCreative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional License.  

Creado a partir de la obra en anales.bnjm.cu

 ISSN: 0006-176X, EISSN: 1683-8947   
                               Licencia de Creative Commons